French telecoms operator Free loses appeal over claims on internet speed Free promised speeds of up to three times faster than 4G but was unable to deliver these
French billionaire turns up to Marseille car park 鈥榯o fight鈥� with angry customer Xavier Niel, the boss of Free, was challenged to a fight outside a Lidl supermarket
Map: best and worst areas in France for fibre optic connection Network operators named and shamed by regulator as fibre rollout marred by complaints of poor connections
news Orange given go-ahead to decommission copper telephone lines in France It will save the company 鈧�500million a year, but concerns have been raised over the patchy fibre-optic roll-out in rural France
Internet in rural France: New study shows how bad it really can be Mobile speeds can be 66% lower than in urban areas, a consumer study has shown, with some speeds 鈥榖arely minimum for accessing basic services鈥�
Turning off telephone service when not in France For many years we have been using Orange for our internet and home landline. As we are only in France for the summer, they allowed us to turn off the service when we were not there and restore it when we returned, so we only paid for three months a year. Now it is stopping, are there alternatives?
Lille issues 鈥榤oratorium鈥� on 5G technology Lille mayor Martine Aubry has confirmed a moratorium on the controversial technology pending a 2021 report on its possible implications for health
France begins 5G mobile technology frequency roll out France has today (September 29) opened up billions of euros worth of more 5G frequencies to mobile phone operators, as the country starts rolling out the controversial technology.
Macron: France 鈥榳ill adopt 5G鈥� as a 鈥榗ountry of innovation鈥� France 鈥渨ill adopt鈥� 5G and will continue to be a 鈥渃ountry of innovation鈥�, French President Emmanuel Macron has said, hitting back at critics of the new technology who would rather an 鈥淎mish model鈥�, he said.
Animal cuts internet cables in southwest France Engineers take two days to track down the source of the problem - an invasive animal from South America
French fibre firms rebuked for client 鈥榩ing pong鈥� Telecoms firms have been warned by their watchdog to stop playing 鈥減ing pong鈥� with clients鈥� complaints about fibre internet by bouncing blame to another firm.
Make holiday visitors to French home 鈥榳ifi happy鈥� The holiday season is approaching fast and whether you鈥檙e looking forward to welcoming friends and family into your home, or paid holidaymakers into your g卯tes or chambres d鈥檋么tes, you鈥檒l want to be ready to receive them.
How do I protect equipment in my French home? A couple of years ago the summer storms in France were exceptional and parts of the Dordogne were without power for 50 hours! Winter storms are also damaging and, as always, those in rural areas bear the brunt, with their cabling more susceptible than areas where the lines run underground. What can you do to make sure your equipment is protected in the event of a storm?
How to improve the WIFI signal in my French home? I am having lots of visitors to stay for Christmas 鈥� any tips for improving my wifi?
French telecom company keeps sending bills Orange persists in sending monthly bills for a Livebox and internet usage despite me returning the Livebox last year and requesting it suspends the telephone line. I also sent a recorded delivery letter to this effect to Orange鈥檚 customer service department in Lille, which was not acknowledged. While in France in February, I phoned its English-speaking line twice to try to sort the matter. Who can I contact to resolve this?
Getting connected in France for the first time How do I get connected to phone and broadband if there has not previously been any in our property
Save on French phone line fees Opting for d茅groupage total with your ADSL or fibre optic internet can save you 鈧�18 a month in landline fees.
Charged as fault inside my property? I reported a fault on my line and was told if the fault was inside my property, then I would be charged 鈧�69. I never saw a technician outside my property, let alone inside my house, so queried it when I was charged all the same. I was told that the charge was regardless of whether or not the fault was inside my property. They agreed to credit me the 鈧�69, but how can we be responsible for faulty Orange infrastructure? They told me the law changed recently. T.R.
France's major investment in telecommunication I am aware that France is in the middle of a major investment in its telecommunication network. How soon will this affect the average customer like me?
Which protection against power surges during storms? Lightning and power surges during storms damaged my modem and phone this summer as well as my line which needed repairs. What can I do to avoid this?
Secondary net gains... In Bob Elliott鈥檚 recent Talking Points column (August 2018) regarding the cessation of the Orange Maison Secondaire lines, he seemed to say this would be more expensive.
Massive phone network fault fixed Telephone services back to normal after a day of disruption across France
Now you can block calls to expensive numbers From March 1 telecom operators must offer a way to block calls to surcharged numbers in a bid to stop sky-high bills
Deal over nationwide 4G coverage Government and big four telecoms firms reach agreement on three-year plan to ensure universal 4G coverage
Orange and Free link for 100% broadband Telecoms giants team up to offer high-speed fibre broadband coverage for northwestern department
Fair trade reaches mobile phone market It's easy to repair and is made using sustainable raw materials
Telecoms: still time to act Telecom firms raised tariffs over summer without giving customers much warning 鈥� but clients can still act.
No signal? Just 60% of France gets good coverage Just 60% of France has 鈥渧ery good mobile phone coverage鈥�, according to analysis of a new website showing which mobile phone companies offer the best signal.
Revealed: Quality of mobile coverage in your area Telecoms watchdog Arcep launches interactive map that it says shows genuine mobile coverage levels across country accurate to 50m
Environmental agency warns on smartphone 鈥榳aste鈥� As iPhone X is launched, groups say users must be aware of the natural destruction caused in production
Radio waves help broadband Rural mayors and the broadcast infrastructure company TDF have signed a deal to improve high-speed broadband availability and network speeds that could transform internet usage in city, town and remote areas.
Check your telecoms bill for sneaky price rise Consumer group criticises Orange, SFR and Bouygues for quietly increasing tariffs over summer
Orange offers France's best mobile phone service Telecoms watchdog Arcep rates services of country's four main mobile phone providers
Use your phone at no extra cost in EU Roaming charges ended but that does not mean you can use a French mobile to call the UK
No more roaming charges for Orange customers Telecoms giant gives an early start to European Union order ending high travel phone bills
Telecoms giant SFR says it will lay off 3,300 staff this summer News comes as consumer group says company was subject of more than half of complaints last year
2.2million have fibre optic internet access Figures show nearly eight million households are eligible for superfast broadband, with Orange leading the way
