Excess charges for home services in French homes Only half of the actual cost of the service should be taken within certain payment ceilings
If you are expecting a French tax refund, do not forget this check Tax reimbursements will be sent to your bank account between July 24 and August 2
Reader charged €100 for contactless beer payment in French bar Errors can sometimes happen with sans contact payments but the law is on your side
practical Five tips on how to avoid credit card fraud in France We also look at what to do if you are a victim of bank card scam
Can I get a refund or exchange on an item bought in sales in France? We look at the rules surrounding returns during the soldes, which are currently underway in France
‘How I got €37 postage fee refunded for £3.50 book delivery to France’ When his sister sent him a book she had written, one reader was charged a huge fee to receive it but has won a refund
Millions to receive tax reimbursement in France: why and who? Some will be due thousands of euros. We explain
‘Covid rules banned us from France but hotel says we must still pay’ ‘It was to be our last overseas trip… we’ll probably never travel abroad again,’ says Australian pensioner seeking over €500 back from a Paris hotel
What can I do if item bought online is not delivered? I bought a dress on a website I believe is based in Avignon – but it did not come and they did not respond to emails. What can I do? FF
No refund given for faulty ride-on mower bought online? There is a legal 14-day cooling-off period with online purchases, however returns might be at the buyer's cost
‘Dirty socks smell’ stops Swiss Air flight: passengers not compensated We look at the EU rules governing payouts for when flights are cancelled or delayed
Delayed or cancelled trains in France: How to get compensation With strikes, the weather and other factors often affecting train travel, we look at compensation offered by different rail services and how to make sure you get it
16 airlines agree to refund cancelled flights within seven days List includes EasyJet, Ryanair and British Airways. European Commission says customers must be treated fairly and know their rights after Covid-related travel restrictions leave people out of pocket
Millions in Europe hit by lack of Covid travel refunds, says EU court Travellers whose trips were cancelled due to the virus could run to the millions, with very few refunds having been issued even now, the EU has said in a damning new update
Last chance to get refunds on French lockdown purchases All legal product guarantees for items purchased in France have been extended by three months if they were set to expire during the Covid-19 confinement and early deconfinement period.
Court orders refund over non-resident social charges People who have had social charges levied on income from property and investments despite not being affiliated to the French social security system (notably, because they do not live in France) are again being advised to apply for refunds after a new court ruling.
