Eurostar says response times improving after customers report issues Connexion readers reported being unable to speak to staff by phone, contact form or social media, but the operator says the backlog will be cleared by Christmas
Explainer: how shop refunds and returns work in France The seller is responsible for the goods for up to two years after the purchase
Customers unhappy with mobile and fibre after fast roll-out in France High-speed internet access has improved but customers are complaining about poor quality service and shoddy installation
practical French shops mis-sold guarantees for faulty goods: Orange, Darty, SFR Shops are obliged to fix or replace faulty items free of charge within two years, under certain conditions, but many sold guarantees instead withough informing people of legal rights
The good, the bad and the ugly of customer service in France After having a traumatic experience at a French supermarket, Tamara Thiessen compares customer service in France to one in her home country of Australia
Where can I complain about slow internet speed in France? After contacting the internet provider's customer service, the next step is to speak to the provider鈥檚 consumer service ( service consommateurs )
Non-premium customer service helplines in France Firms in France should by law have a non-premium number customers can call. Here are some of the major ones, checked by The Connexion
French shop owners - what price decent online service? Samantha David argues that if small shop owners made just a tiny fraction of the online customer service effort of a certain global internet market place, they would have happier clients - and make much more money
French fibre firms rebuked for client 鈥榩ing pong鈥� Telecoms firms have been warned by their watchdog to stop playing 鈥減ing pong鈥� with clients鈥� complaints about fibre internet by bouncing blame to another firm.
France鈥檚 La Poste criticised over parcel deliveries La Poste has come in for intense criticism for its parcel delivery service in a growing number of social media complaints.
Ticket office closures lose SNCF customers In response to your article about suspected ticket office closures by SNCF ( SNCF denies ticket offices are closing ).
Who can help in solar panel dispute? I am battling with EDF to be paid properly for my solar energy as my meter is faulty. Is there a body I can call on for help? S.W.
Yes, good after-sales service does exist in France Readers have complained about poor after-sales service in French stores following the breakdown of equipment; can I say my own experience has been totally different in the 10 years I have lived in France.
RATP installs 鈥榝irst ever鈥� customer service robot Information about your next metro, tram or bus journey could soon be coming from a robot, after the RATP transport agency installed 鈥淧epper鈥� in the Gare de Lyon, Paris. Labrador Tag Feed Labrador Tag Feed
