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RE: the letter from Ray Stephens (March 2018) I also renewed my passport. I can’t beat his nine days (mine arrived after 11 days) but I can add a post-script.

My cancelled passport wasn’t included with my new one and, as I had made travel plans using the old number, I foresaw difficulties if I didn’t have it.

I posted a message asking if my old passport could be sent to me – and received an email response saying my old passport had been despatched and it duly arrived a day later.

Ian Halliday, Cantal