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She said there was a recorded delivery letter for me that was being held in their depot. She told me to call her manager who would give me further information. I rang the number given and was told they needed some information before the letter could be delivered.

She said the letter was from some company in Bordeaux dated 17 April. She kept saying her computer was slow and that was the reason she was keeping me on the phone so long. In the end I put down the phone because I began to suspect it might be a fraud. I checked with my telephone company and I have been charged nearly €10 for an 11-minute call.

Mrs M Basmadjian, by email