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Having booked parking I took the ticket but when we returned to Bordeaux the exit machine would not work. No one answered the buzzer so I had to pay again to get out.

I emailed customer service with supporting documents but after several days heard nothing. I telephoned two different numbers and was told there were delays and repayment could be up to two months!

Two months later I called and was again told of ‘problems’. I queried this and was told the directeur was on holiday and I should email again. I made it clear this was completely unacceptable and unprofessional.

And, yes, the ring road traffic was dreadful.

Caroline Robertson, Lot